At ShopMeHub, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund & Return Policy carefully before requesting a return, replacement, or refund.
Returns
We accept return requests within 3 days from the date your order is delivered for eligible products.
To qualify for a return, the product must:
- Be unused and in its original condition.
- Be returned with its original packaging, accessories, manuals (if applicable), and tags.
- Include proof of purchase or your order confirmation.
- Not show signs of misuse, damage, or alteration after delivery.
Products that do not meet these conditions may not qualify for a return, replacement, or refund.
Non-Returnable Items
The following products are not eligible for returns or refunds unless they are received damaged, defective, or incorrect:
- Personal care and hygiene products.
- Customized or personalized products.
- Gift cards.
- Digital products or downloadable content.
- Products marked as "Final Sale" or "Non-Returnable."
- Products damaged due to customer misuse or improper handling.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact our support team within 48 hours of delivery.
To help us resolve your request quickly, please provide:
- Your Order Number.
- Clear photos or videos of the product.
- Photos of the outer packaging.
- A brief description of the issue.
After verification, we will arrange a replacement or issue a refund, depending on the situation.
Refund Process
Once your returned product has been received and inspected, we will notify you regarding the status of your refund.
If your refund is approved:
- Refunds will be processed to your original payment method.
- Refunds are generally completed within 5–7 business days after approval.
- Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
Shipping charges are generally non-refundable, except when the return is due to our mistake or a defective product.
Exchanges
We replace products only if they are:
- Damaged during delivery.
- Defective.
- Incorrectly shipped.
If you require an exchange, please contact our customer support team with your order details and supporting photos.
Order Cancellation
Orders can be cancelled before they are dispatched.
Once an order has been shipped, cancellation requests cannot be accepted. However, if the product is eligible under this policy, you may request a return after delivery.
Return Shipping
If the return is approved due to:
- Wrong product delivered.
- Damaged product.
- Manufacturing defect.
ShopMeHub will arrange the return pickup wherever service is available.
If the return is requested due to a change of mind or personal preference, the customer may be responsible for the return shipping charges unless otherwise specified.
Important Notes
- Refunds will only be processed after successful inspection of the returned product.
- ShopMeHub reserves the right to reject return or refund requests that do not comply with this policy.
- This policy is subject to change without prior notice.
Contact Us
If you have any questions regarding our Refund & Return Policy, please contact us.
ShopMeHub
📧 Email: shopmehub@gmail.com
📞 Phone: +91 9789264103
🕒 Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM (IST)
We aim to respond to all customer inquiries within 24–48 business hours.